Estate agency – Lettings
We’re looking for a highly motivated Administrator (LSC - Deposits) to complement our fantastic team in our LCS (Lettings Support Centre) in Norwich, Norfolk. The main purpose of your role as Administrator (LSC - Deposits) is to provide deposit negotiation, support services and administration to branches, landlords and tenants.
What’s in it for you?
* Up to £22,400 (depending on experience)
* Industry leading training and development
* Support in training towards ARLA – NFOPP qualifications (additional £1000 once qualified)
* Demonstrable career ladder
* Opportunities for progression
* Collaborative, rewarding and fun environment
* Team incentives
Key responsibilities of an Administrator (LSC - Deposits)
* Liaising with landlords, tenants, branch staff and client accounting
* To ensure the smooth transition throughout the deposit process
* Advising and obtaining instructions from landlords and tenants at the end of the tenancy
* Administering Tenancy Deposit Scheme referrals
* Draw up schedule of costs based on checkout report
* Mediate and negotiate between the parties regarding the disposal of the deposit
* Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits
Essential skills and experience required to be a successful Administrator (LSC - Deposits)
* Outstanding customer service skills
* Solid administration skills
* Ability to work to deadlines and to strict standards
* Organised and able to prioritise workload in a fast-paced environment
* Resilient, positive, numerate, analytical and detail oriented
* Solid influencing skills and ability to negotiate with third parties
* Confident verbal communicator backed up with excellent letter writing skills
* IT literate (MS Office, internet, email systems)
Desirable skills: Residential Lettings, Estate Agency, Property Management, Contracts, Claims, Mediation
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