Bout Pulsant:
Pulsant is a leading UK digital infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 12 strategically located data centres, 3 offices and a dedicated team of over 330 professionals, we support 1000+ clients services across the UK with cloud, connectivity, and compute services.
Job Purpose:
Responsible for data centre support to external and internal clients, assisting with server, networking and hardware related tasks and standard change requests via phone, email and fax. Supporting DC capacity, layout and Rack Deployment, Cabling and other facilities activities. Delivering these responsibilities across multiple site locations in Edinburgh, therefore the candidate will need to have their own vehicle and full UK driver’s license.
Shift pattern - 12 hour shifts. Four on four off 07:00 – 19:00/19:00 – 07:00. One week in four night shift rota. Plus on call duties.
Key Responsibilities:
* Respond to customers within agreed SLA.
* Deliver intelligent remote hands for external and internal customers
* Deploy racks and related equipment to support customer orders.
* Manage all incoming calls, tickets, emails and faxes to the data centre services function.
* Proactive update customers and resolution of service.
* Follow escalation processes; tickets to support management and other teams as required.
* Liaise with third party suppliers to report and esc...