Job Summary
An exciting opportunity has arisen for a receptionist to work within the Imaging Department, working 37.5 hours per week with various shift patterns.
The successful candidate will provide an efficient reception service to all staff, patients, and visitors attending the Imaging Department, demonstrating a welcoming, compassionate, and professional approach to work.
The ideal candidate will be a dynamic and well-organised individual with excellent communication skills and an eye for detail.
Queen Elizabeth Hospital Birmingham sees over 27,000 patients every month and carries out a wide variety of diagnostic investigations including MRI, CT, and Ultrasound.
Main Duties of the Job
This post will include meeting and greeting patients, registering and booking patients onto various computer systems, with an expectation of accurate data input and attention to detail. You must have confident communication skills to liaise with patients and staff of all levels, providing a calm, relaxed, and efficient experience for our patients while under our care.
The department delivers a 7-day service across 12 hours, necessitating that staff work flexibly, including weekend work on a rotation basis, covering Outpatients, Inpatients, and the Emergency Department.
Full training will be provided in the use of the Trust patient information system Oceano and Radiology Information System (CRIS).
For further discussion about this post or to arrange a visit, please contact Kalvinder Bains (Imaging Bookings Office & Reception Manager) on 0121-371-2338.
About Us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, including:
1. Investing in the health and wellbeing of our staff, with a commitment to offering flexible working where possible.
2. Providing a wide variety of training and development opportunities to support personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, fostering a kind and inclusive environment. This is about equity of opportunity; removing barriers, including discrimination, and ensuring each individual member of staff reaches their true potential and thrives in their work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Date Posted: 27 March 2025
Pay Scheme: Agenda for Change
Band: Band 2
Salary: £23,615 to £23,615 a year
Contract: Permanent
Working Pattern: Full-time, Flexible working
Reference Number: 304-1088402-1
Job Location
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Person Specification
Qualifications - Essential
* Good General Education (e.g. GCE English and Maths A-C) GCSE level 9-4
Experience - Essential
* Experience of dealing with the public / Customer Service Experience
* Experience of working with a range of Microsoft Office Packages (e.g. Word, Excel, and Outlook)
* Experience of using IT systems
* Experience of working in a busy customer care/office environment
Additional Criteria - Essential
* Good communication/customer care skills both written and verbal, demonstrating sympathy and compassion
* Standard keyboard/IT skills
* Good organisation skills and ability to multitask
* Ability to deal professionally with enquiries from staff, service users, and stakeholders
* Ability to problem solve
* Understand confidentiality and apply principles in everyday working practices
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Work effectively and flexibly as part of a team to meet the needs of the service
* Confident in dealing with people at all levels
* Must demonstrate an understanding of equality and diversity
* Mature, open, and flexible approach to work
* Demonstrates care and compassion
* Ability to travel to multiple sites
* Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
Employer Details
Employer Name: University Hospitals Birmingham NHS Foundation Trust
Address:
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's Website: https://www.uhb.nhs.uk/jobs.htm
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