Please use the Job Title and Keyword and/or location criteria to refine your job search if required. Once you have found a role you are interested in please click Apply. You will then need to either register OR if you are returning user then enter your email address and password. If you are currently employed by the GDC then login and apply via Connect.
Basis: Full Time
Dental Complaints Officer
Location: London 18/02/2025 Dental Complaints Officer Apply online
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Salary: £34,735 to £40,864 pa (pro rata)
Contractual hours: 35
Region: South
Date posted: 11/02/2025
Job reference: REQ000458
Job description
Salary: £34,735 to £40,864 pa (pro rata)
Location: London/Hybrid - 2 days in office, 3 days at home
Contract: Fixed-term contract for 6 months
About us:
Our purpose is to protect the public by regulating dental professionals in the UK. All dentists, dental nurses, dental technicians, clinical dental technicians, dental hygienists, dental therapists and orthodontic therapists must be registered with us to work in the UK. The support and experience of our dedicated and highly focused teams is invaluable. This is your chance to build on your own skills and experience and make a worthwhile contribution to our work.
About the role:
To facilitate, through the provision of information, guidance, signposting and support, the local resolution of complaints raised to the DCS by patients in relation to their private dental care.
* When necessary, facilitate and mediate complaints in an impartial, fair and informed manner to secure a mutually agreed outcome.
* On occasion where a separate mediator is required, work to convene and, if required and subject to availability, attend a complaints panel, as the final recourse available to complainant and registrant, to secure an agreed outcome for a complaint.
Person Specification:
* Experience in complaints resolution or customer service activity at an operational level and can deliver a high-quality, measurable service to the satisfaction of customers.
* Excellent verbal communication and customer service skills, including listening and negotiating skills; and able to demonstrate empathy, tact and discretion in discussing sensitive and challenging issues with customers and colleagues.
* Excellent written skills, with the ability to write correspondence to customers and prepare clear and concise reports.
* Ability to organise own workload effectively with minimal supervision, and competently handle a high volume of enquiries and varied caseload, demonstrating an ability to deliver within strict deadlines.
* Experience of using analytical skills, exploring investigative options, with attention to detail.
* Self-motivated with experience of working independently and autonomously, being able to seek advice and instruction when necessary.
* Competent in using MS Office suite, or similar and experience of a CRM database.
Benefits:
The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish.
To support this we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.
Some of our benefits include:
* 27 days holiday (plus statutory) - rising to 30 days after 2 years’ service
* Pension contributions up to 10%
* Buy/Sell annual leave
* Enhanced Maternity, Paternity and Adoption leave from 1 years’ service
* Life assurance, income protection plan and enhanced sick leave policy
* Staff discounts including eye care contributions and discounted gym membership
We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.
How to apply:
You can view the job description by clicking the attachment. Please apply by clicking the apply button below.
Applications are assessed against the person specification criteria above, and you are required to provide examples of your experience using the STAR format as part of your cover letter:
* The situation and when it took place.
* Explain the task and the goal.
* Provide details about the action you took to attain this.
* Conclude with the result of your action.
Closing date: 23:59 on 18 February 2025
Interviews will be held on 25 and 26 February 2025
#J-18808-Ljbffr