Job summary As the Customer Service Manager at Avery Healthcare's Spring Wood Corner Care Home, you will play a pivotal role in supporting the General Manager, leading the sales process, and coordinating admissions and discharges. With a focus on providing exceptional customer service, you will be responsible for greeting visitors, managing the front-of-house team, and implementing local marketing strategies. Main duties of the job Your primary responsibilities as the Customer Service Manager will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. You will also be responsible for greeting people politely and professionally, ensuring the Front of House team answer the phone as per company policy, managing the process of show rounds and training staff to meet the expected standard, conducting competitor analysis to maintain accurate local market data, and supporting the Home Manager in implementing the local marketing strategy. About us Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. The company is committed to creating meaningful experiences for both residents and employees, with a focus on providing exceptional care and support. Avery operates over 100 homes across the country, fostering a culture that values respect, compassion, and a shared dedication to exceptional care. Date posted 27 December 2024 Pay scheme Other Salary £32,000 a year Contract Permanent Working pattern Full-time Reference number 1214833023 Job locations Avery Healthcare Spring Wood Corner Care Home 53 Central Avenue Gravesend DA12 5AL Job description Job responsibilities Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Customer Service Manager. If this sounds like the place for you, wed love to hear from you ABOUT THE ROLE Your focus as Customer Service Managerwill be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the Home Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs. Job description Job responsibilities Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Customer Service Manager. If this sounds like the place for you, wed love to hear from you ABOUT THE ROLE Your focus as Customer Service Managerwill be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the Home Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs. Person Specification Qualifications Essential To be successful in this role, you will need previous experience in an administration or sales-related position, with strong interpersonal and customer service skills. You should also have the ability to lead, train, and support a small team of Customer Service Advisors, as well as the capacity to prioritize and manage your own workload effectively. Person Specification Qualifications Essential To be successful in this role, you will need previous experience in an administration or sales-related position, with strong interpersonal and customer service skills. You should also have the ability to lead, train, and support a small team of Customer Service Advisors, as well as the capacity to prioritize and manage your own workload effectively. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Avery Healthcare Group Ltd. Address Avery Healthcare Spring Wood Corner Care Home 53 Central Avenue Gravesend DA12 5AL Employer's website https://www.averyhealthcare.co.uk/ (Opens in a new tab)