We’re looking for a Digital Workplace (DWP) Team Lead to join our team in London, UK This position is designed to support the Liberty Global user base and DWP engineering base in the UK and NL offering best in class Digital Workplace services. This position will support the day to day running of the company’s Digital Workplace and the implementation of new IT systems and policies for end-users in the business entities as bound and agreed with DWP management This position offers NOT just support and technical assistance to customers but also to the DWP engineering team in UK & NL, who utilise business software, hardware, or other computer systems to perform their role within the business. This position will form an integral part of the internal “face” of IT and as well as the point of contact for DWP engineering team to provide guidance and knowledge transfer to allow the delivery of high-quality services to the business. This role will require the attendance of management meetings to ensure alignment with all DWP and business goals. KEY ACCOUNTABILITIES Serve as the first point of contact for DWP engineers seeking technical guidance and direction, ensuring knowledge transfer where needed and appropriate recommendations for training and development for engineers. Be a key part of the DWP team to ensure all DWP engineers are performing to agreed standards for the business. Build and design processes and solution that the DWP engineering team with strive to deliver across the business to the same high level of detail as you would yourself. Walk the engineering team through the problem-solving process, policies and standards as set out between yourself and management. Manage call, ticket and mailbox queues within the DWP engineering team to support our SLA’s with the business. Provide accurate information on IT products or services, ensuring the DWP engineering team deliver to the same high standards and levels. Record events and problems and their resolution in the ticketing system, ensuring the DWP engineering team also deliver to the same level. Follow-up and update management team as and when required on both customer and DWP engineer status and information as you seen fit. Provide the guidance and direction that will encourage the DWP engineers to provide any feedback or suggestions to allow the DWP engineers to evolve and enhance their quality of service to the business. Provide reports to management team to analyse common complaints and problems, identify and suggest possible improvements on procedures from both the customer and the DWP engineering team. Provide guidance and direction to ensure DWP engineering team has Personal Development plans that will nurture their growth. Working Relationships and Team Working: Internal: Other members of the LG Technology Department and the DWP team Employees of Liberty Global and its subsidiaries IT Leadership Technical teams (L2/L3) operating in our business Executive Leadership Team External: Third party technical support teams under Infosys Hardware and software vendors Partners, Contractors and Contingent labour (as required) KNOWLEDGE & EXPERIENCE Previous experience of working in an IT support / Team Lead role Previous experience within a customer service role Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems Excellent IT skills and computer literacy Excellent organizational and collaboration skills Outstanding written and verbal communication skills Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field Strong interpersonal skills and ability to effectively communicate with users across the organization Excellent team player and manager What’s in it for you? Competitive salary Bonus 25 days annual leave with the option to purchase 5 more Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance Matched pension contribution up to 10% Access to our car benefit scheme Access to our online learning platform to continue to develop and grow your career with us The chance to join an innovative, fast-paced and passionate team Who we are: We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology. Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures. With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond. We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia. Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series. Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence. And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet. Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We’re 100% committed to having a workforce that represents every part of our society. So we’re keen to hear from candidates of all background and circumstances.