Receptionist | Liverpool | Private Hospital | Flexible working hours | £12.05 per hour
Spire Liverpool Hospital is currently looking for experienced Receptionists to join their team on a bank/occasional basis.
Spire Liverpool Hospital is a leading provider of private hospital treatments for our patients in the North West of England. With a full multidisciplinary medical team, we’re specialists in a wide range of treatments. Our high-quality accommodation and aftercare means we’re committed to looking after you and your health.
Working hours: Flexible working hours
Contract type: Bank/Zero hours
As a Receptionist, you will be providing an efficient administrative service within the hospital, operating within established policies and procedures.
Duties and responsibilities (not limited to):
* Welcoming, registering, and directing patients, consultants, and hospital teams as required, in a proactive, warm, professional, and caring manner to provide confidence and exceed customers’ expectations.
* Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
* Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face.
* Supporting inpatient bookings by entering inpatient/day cases onto the computer system.
* Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate.
* Admission/Discharge of patients onto the computer system ensuring accuracy of all information.
* Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or inquiries are responded to in a timely manner.
* Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, and booking taxis.
Who we are looking for:
* No formal qualifications are required, but you must be able to communicate with other members of staff and patients clearly, and your personal appearance must be of a high standard expected in a professional healthcare environment.
* Experience of working on a reception or in a similar customer-facing environment.
* Excellent interpersonal and communication skills.
* Ability to build and maintain effective working relationships, both internally and externally.
* Strong focus on delivering and exceeding customer expectations, with the ability to handle difficult situations.
* Confident telephone manner with the ability to communicate with a wide range of customers at all levels.
* The ability to work effectively as part of a team.
* IT literate and a competent user of the MS Office suite of products.
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes, but is not limited to:
* Bank colleagues are paid weekly.
* Access to Spire Healthcare pension.
* Access to Blue Light Card discounts.
* Free uniform.
* Free DBS.
* Full induction, including mandatory training updates.
* Opportunities for further training and progression into permanent posts.
* Knowledge, support, and guidance through your recruitment journey from Spire’s specialist Resourcing Team.
* Employer and employee contributory pension with flexible retirement options.
* ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
* Driving clinical excellence.
* Doing the right thing.
* Caring is our passion.
* Keeping it simple.
* Succeeding and celebrating together.
Our people are our difference; it's their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee’s well-being through work-life balance, ongoing development, support, and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 30 clinics across England, Wales, and Scotland, Spire Healthcare provides diagnostics, inpatient, day case, and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Job Info
* Job Identification 21222
* Job Schedule Part-time
* Locations 57 Greenbank Road, Liverpool, Merseyside, L18 1HQ, GB
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