Exciting Opportunity to Join the Royal Devons Digital Services Team. The Royal Devons Digital Services Team is seeking enthusiastic and skilled individuals to support their commitment to providing efficient, sustainable 247 support. This new hybrid role combines first-line support for Digital Services with additional responsibilities in Telecoms Services across Devon. As part of the teams expansion, we are introducing four new positions to spearhead the first phase of our redesigned 247 service for the Trust and its stakeholders. About the Role This dual-purpose role involves monthly rotations between two key departments: IT Service Desk (Heavitree site): Delivering first-line support for Digital and Clinical Digital services during standard working hours. Telecoms Department (Wonford site): Managing all aspects of the Telecoms service and providing Service Desk support during 12-hour night shifts (20:00-08:00), operating on a 4 nights on/4 nights off schedule. This rotation ensures exposure to diverse responsibilities across the Digital Services Team, with salary enhancements reflecting the unique shift patterns. Successful candidates will gain valuable experience and development opportunities to advance their careers within the Trust's Digital Services Team. What We're Looking For We welcome applications from: Candidates with proven experience providing telephone or IT support in a fast-paced, high-standards environment. Newly qualified individuals with a passion for pursuing a career in Digital Services. Key Skills and Attributes: Strong teamwork and collaboration skills. A proactive, can-do attitude with enthusiasm for delivering excellent first-line support. Effective verbal and written communication abilities. The ability to elicit and record information accurately, following Standard Operating Procedures. The capacity to prioritise and assign support calls appropriately according to service level agreements. Desirable Skills: Familiarity with telephony systems and/or Active Directory. Why Join Us? Digital Services is committed to fostering a learning culture, offering robust support for career progression within the department and across the wider Trust. This role is ideal for individuals seeking to broaden their expertise and play an integral role in enhancing the Trust's Digital Services. Working Pattern: There is a monthly rotation between working 12 hour night shifts, 4 on, 4 off, any night and standard office hours Monday to Friday between 08:00 and 17:00. Benefits 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. Access to comprehensive occupational health services, including counselling and onsite wellbeing activities. Extensive range of staff discounts on shopping, fitness, and leisure options. Cycle to work scheme. The NHS Pension scheme (one of the most generous in the UK).