Care Respect Listen Do the right thing About the role We are looking for a Contact Centre Advisor to join our Customer Services team. As a Contact Centre Advisor it's pivotal in providing a consistent, high-quality service to both internal and external customers within a call centre environment, with an aim for call resolution on initial contact. As well as this, the role helps to support the planning team by accurate use of the scheduling system and other related software, aiding in the seamless and efficient running of operatives diaries. Our ideal candidate for this role is someone who: Can demonstrate use of Information Technology to a high level of competence, such as Microsoft Office or equivalent, and has good knowledge of information database systems and applications. Is experienced, passionate and willing to promote an excellent customer-focused service. This will be achieved whilst responding effectively and sensitively to the needs of the customer, showing patience, understanding and respect at all times. Has a proven ability to work independently, within a team, and to work flexible hours to meet the needs of the service. Has an awareness and understanding of the General Data Protection Regulations and the implications for the department. Can work within corporate policies and an understanding and commitment to Equal Opportunities and Anti Discriminatory practice. About Plymouth Community Homes We are the city s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes. What we can offer you: Excellent pension scheme with a high level of employer contributions Free, fully equipped onsite gym and changing facilities. The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option Free Employee Assistance programme, including free counselling Free annual flu vaccination Cycle to Work scheme The opportunity to work in a beautiful and vibrant part of the Southwest We support digital working with modern devices/smart phones It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year Our modern and spacious offices are right on a bus route, and just three miles from the city centre We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons To Apply: If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job. For an informal discussion about this role, please contact James Revell, Head of Customer Experience on 01752 388041. This post is not suitable for job share. Shortlisting Date: 2nd December 2024 Interview Date: 6th December 2024 If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth