We’re on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Waltham Forest This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. What we’re looking for We're looking for a customer service superstar (preferably with previous veterinary experience) who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. We're looking for someone to join us on a fixed-term contract for 6 months, working 10 hours per week. This is covering 1:4 weekends 9am-2pm, and Tuesday & Wednesday 3 out of 4 weeks 9:30-2:30pm. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression To truly smash it out of the park in your new role, we'll make sure you receive the very best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association). Benefits: To attract and retain the best in the business, we offer a great range of benefits, including: Profit share bonus Long service recognition Income protection Compassionate leave Surgery discounts Being part of The Pet Vet family We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families. Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured. We’re continually investing in developing our growing team and there's never been a better time to join us Interested? We’re so glad to hear it and look forward to receiving your application