Axis has experienced continual growth since its establishment in 1986, we’re not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK’s largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors. Benefits: Annual holiday; 22 days, increase after 1 year service to a maximum of 5 days Long service awards; continuous service at key achievements are rewarded Perkbox; from free coffees and cinema tickets to trips away and much more Volunteer day; paid yearly volunteer days for a worthy cause The role Working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents. We are looking for someone who is willing to go the extra mile when resolving queries. Responsibilities Answering calls to tenants in relation to repair works and dealing with queries in an effective manner Using company systems to process orders adequately in order to invoice clients Updating the system with all interactions with residents Processing supervisory or trade reports to determine action required to resolve repairs Resolution of minor complaints at call level Requirements: Excellent Telephone Manner Customer Service focused Excellent Communication and prioritisation skills Ability to identify problems and solutions to our customer needs. This list of responsibilities and requirements are not exhaustive, and some degree of flexibility is required to support the success of the department. If this opportunity interests you we would love to hear from you, so what are you waiting for Many faces, One Axis We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all. If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent.