Technical Support EngineerChorley£25,000 - £35,000 basic 25 days holiday plus banks, Pension, Performance Bonus, 9am – 5:30pm working hours We are a well-established, family run, growing IT company that specialises in high quality technical support for a wide range of customers across the UK. Due to planned growth, we are looking for a highly experienced, forward thinking, problem solving IT expert to join are already very technical team. The role includes: Diagnosing and resolving IT issues related to hardware, software, and networking. Providing support for operating systems and applications including but not limited to; Office 365, Window Servers, macOS, Linux, emails, printers. Assisting end-users via phone, email, or remote support tools. Managing support tickets and ensuring timely resolution Upgrade hardware Resolve any software issues for customers Installing, configuring, and updating computer systems and software. Setting up and maintaining printers, scanners, and other peripherals. Managing user accounts and permissions in Active Directory or other directory services. Ensuring network connectivity (Wi-Fi, LAN, VPN) and troubleshooting connectivity issues. Support customers in a friendly, efficient and professional manner Experience and skills required for role: Proven background in a IT Technical Support role Vast amount of knowledge of operating systems such as Windows, MacOS, Linux Experience of hardware and software troubleshooting Active Directory and User Management experience Remote support and IT Tools knowledge and experience Full UK Driving license Should you have the right skills or experience please do apply with a copy of your CV or call Joe Reed at SER Ltd on .