A great and rare opportunity has arisen for an experienced Manager, to join our established residential lettings team in Northampton, leading our Property Management department.
Our property management department plays a pivotal role in ensuring that our landlord and tenant customers receive the high-quality service they deserve, throughout their time with us.
The role of a Property Management Team Manager will include duties such as:
* Leading a team of approximately 8 colleagues
* Overseeing the Property Management team to ensure productivity, efficiency, and customer retention
* Creating a team environment that is fun and productive where colleagues support each other to achieve individual, team and company goals
* Leading and motivating the team to deliver excellent customer service
* Overseeing maintenance works, end of tenancy deposits, safety certification and compliance
* Having a sound knowledge of housing legislation and regulations to assist your team
* Overseeing training, development, coaching and performance management of your team to get great results
* Monitoring and managing Key Performance Indicators (KPIs)
* Working closely with the senior management team to ensure company objectives are hit
What skills and experience are we looking for:
* Minimum of 5 years’ experience within the property industry
* Must have knowledge of residential lettings or similar
* Dynamic team player and motivational manager
* Experienced in managing and leading people, and getting great results via managing performance
* Naturally resilient, driven and customer-centric with a can-do attitude
* Proven track record of delivering great customer service
* An articulate communicator with ability to create colleague and customer relationships
* Thorough understanding of lettings industry legislation
* Full driving licence
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
CC00550