Working with one of the countries leading Leisure Industry businesses. The Digital Service Manager will play a critical part in delivering the companies Digital Objectives - ensuring a high level of service and availability for all digital platforms, working with key suppliers and internal teams.
Benefits Include:
* Hybrid Working (1 day/wk minimum on site)
* Retail discounts
* Employee Assistance Programme
I am keen to speak to any IT or Digital Service Managers with a strong background in service support based on modern digital technologies and industry best practice. (ideally retail focused digital services)
The role:
1. Contribute to the development and implementation of a Service Strategy for technologies to include service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths, monitoring and alerting strategy, support tooling, disaster recovery and resilience plans, governance and reporting
2. Ensure the design and delivery of digital services meets the sponsor and user needs
3. Ensure 24:7 support for critical systems, environments through internal teams or third-party partners.
4. Ensure necessary escalation, management and communication of all critical issues and subsequent review processes
5. Ensure all digital applications and platforms are on appropriately supported versio...