Employer Liverpool University Hospitals NHS Foundation Trust
Employer type NHS
Site Aintree Hospital
Town Liverpool
Salary £46,148 - £52,809 Per Annum
Salary period Yearly
Closing 21/02/2025 23:59
Assistance Service Manager
Band 7
Job overview
There are 6.0WTE roles available across the Medicine and Surgical Divisions:
1. Diabetes & Endocrinology
2. Gastroenterology & Endoscopy
3. Cardiology
4. Respiratory Medicine
5. Surgical Division
6. Trauma and Orthopaedics
7. Surgical Specialities
The successful post holder will play a key role in the Care Group leadership team, providing managerial and day-to-day support to the HoOp and members of the triumvirate. The post holder will work with colleagues internally and externally in implementing the objectives relevant to the Medical Directorate.
The focus of the role will be to support the Care Group leadership team in achieving key performance indicators, ensuring that there are appropriate measures in place to monitor performance and agreeing remedial action/highlighting successes to the Care Group Management team.
Main duties of the job
* Ensure that the service is compliant with agreed local and national patient safety standards e.g. risk assessments, equality impact assessments, Standards for Better Health requirements.
* Support delivering 18-week and cancer target pathways.
* Take a lead in organising complaints received within the directorates, ensuring that statements are requested and responses collated within the timescale required.
* Lead on the implementation of digital dictation and electronic discharge summaries.
* Ensure that the activities of the team are properly coordinated to achieve service objectives and standards, and that resources are adequately prioritised, identified, and managed.
* Ensure all HR practice is carried out efficiently and in line with Trust policies and procedures.
* Maintain good team communication, including regular documented team meetings.
* Work with colleagues to provide staff development and training opportunities ensuring staff are trained to a high level of customer care.
* Lead on specific projects as agreed by the Directorate Team.
* Develop strong relationships with key clinical staff within the directorates.
* Ensure data quality in service areas and ensure corrective action is taken where data quality problems are detected.
* Analyse data to provide information to facilitate forecasting and planning, enabling the Medical Directorate to achieve key targets.
* Provide cover for absent colleagues as necessary.
Person specification
Qualifications
* Educated to degree level or equivalent
Experience
* Demonstrable administrative experience.
* Health service experience.
* Ability to work to deadlines.
* Able to work with a range of professionals.
* Able to pay attention to detail.
Knowledge
* Thorough familiarity with the NHS and health policy.
Skills
* Evidence of good written and verbal communication skills.
* Ability to work with staff at all levels of the organisation.
* Ability to work under stress and build strong relationships.
* Good IT skills with knowledge and experience of Microsoft products.
* Ability to work as a team player.
* Project management and influencing skills.
Other
* Reliable, thorough, and decisive.
* Personal commitment to the core values of the NHS.
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce: black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
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