Head of Product Delivery Manager role in the manufacturing sector, requiring proactive problem-solving skills, ability to identify gaps for improvements in logistics, and manage working relationships with internal teams and external stakeholders.
Key responsibilities include establishing high standards for product delivery processes, nurturing strong client relationships, implementing strategies to increase customer satisfaction, and managing complaints.
* Establish and maintain high standards for product delivery processes and procedures.
* Nurture strong relationships with clients, ensuring satisfaction and needs are met.
* Implement strategies to increase customer satisfaction and address any issues.
* Developing suitable strategies ensuring the company remains relevant to the market.
* Set, monitor and maintain compliance with service KPIs.
* Manage complaints with appropriate escalations and highlight high-risk concerns.
* Guide, support and develop the team members to deliver exceptional services.
* Ensure all service-related payments are invoiced and collected promptly.
* Oversee the processing of customer orders to ensure timely deliveries of goods.
* Work closely with internal teams and logistics partners to ensure smooth deliveries.
* Maintain the ERP system, reducing waste and enhancing productivity.
* Occasionally visit clients or attend internal meetings to address any concerns.
Requirements include a degree in Business Administration, Management or relevant subject area, extensive management experience in service delivery roles, and management certification.
* Degree in Business Administration, Management or relevant subject area.
* Extensive management experience in service delivery roles.
* Management certification e.g. ILM/CMI.
* Experience in managing internal teams and external stakeholders.
* High numerate/literate with a strong understanding of business finance principles.
* Ability to analyse financial data to inform strategic decisions.
* Ability to communicate at a variety of levels and with diverse groups.
This position is only suitable for candidates who are already able to live and work in the UK without restriction.