Requirements
Persuasive and enthusiastic communicator
Ability to motivate people to higher levels of performance
Ability to challenge processes and provide insight into how changes impact people and performance
Confident presenting to individuals and groups
Exceptional training and coaching skills and an advocate of the GROW model - 1 year's minimum experience of working within training role.
Ability to interpret the most suitable training or coaching initiative even when working with incomplete data, knowing that changes or updates may need to be implemented
Flexibility, adaptability and the ability to work well under pressure
Excellent organisation and prioritisation skills and the ability to manage own workload
Attention to detail and ability to work on own initiative
Responsibilities
To be an expert on Howden Life & Health products, systems and processes
To deliver first class new recruits back to their teams ensuring they add value from their first client interaction through demonstration of their product, system and process knowledge and ability
To support management when underperformance has been identified through coaching to improve performance
Act as a reference point for change initiatives on how changes will impact people and processes and support the implementation of changes through the appropriate training or coaching initiative
Design, create and keep training material, including e-learning modules up to date
Collate and report on training and CPD performance
Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues
Comply with Howden Life & Health data protection policy and in particular the obligation to keep all data safe, asking for clarification on any point that is not understood
Any other reasonable tasks and functions that the business deem necessary