Redditch • Maternity Contract • Full Time • Salary £25,100 An excellent opportunity for a Customer Service Coordinator has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service within the foodservice industry. This will be to join their busy and fast-paced team on a permanent basis, this is a fantastic role that offers an excellent working environment and progression opportunities for the right people. Day to Day duties as a Customer Service Coordinator will include the following: Receiving inbound calls for equipment repairs and client enquiries. Logging of jobs as per client request Booking in engineers to site Sending attendance notifications if required Monitor and update repair jobs through to completion Keeping bespoke in-house system records updated Building good relationships with clients and keeping them informed of repair progress Managing client expectations where necessary Liaising closely with internal teams to achieve client satisfaction As a Customer Service Coordinator you will need the following qualities & experience: Excellent organisational skills High attention to detail Being Proactive / Finding solutions to resolve client issues Demonstrate effective time management Ability to work in a fast-paced environment Previous customer service experience Work well within a large team Remain calm in stressful situations Experience in a similar role or the catering industry is an advantage What’s on offer for the successful Customer Service? Salary £25,100 Hours Mon-Friday 08.30-17.00 with a 30-minute break Pension Scheme with contributions of 5% being matched by the company Health Cash Plan Enhanced Maternity and Paternity Discounts for online and high street retailers. 25 days holiday with the addition to buy an additional 5 days. Maternity fixed term contract 9 months &(phone number removed); Apply Now Interested? We’re reviewing CVs now Apply today or contact Arden Personnel for more information. &(phone number removed); Send your CV to (url removed) &(phone number removed); Call us on (phone number removed) (Alcester) or (phone number removed) (Redditch) Arden Personnel – Connecting Talent with Opportunity Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire, and Redditch, Worcestershire. We recruit for companies across Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley. Follow us on Facebook, Instagram, and LinkedIn for live job updates Arden Personnel is an equal opportunities employer welcoming applications from all age groups