Bell Cornwall Recruitment’s client is a rapidly growing broadband provider based in Birmingham, St Pauls Square. They are looking for a Senior Customer Service Advisor, who will lead the team from the front, still engaged in day to day frontline customer service whilst being the point of escalation for team members, and responsible for supporting junior members.
The Role:
* Handling and resolving customer service tickets by phone and email
* Supporting and explaining the set up of broadband routers to customers who are struggling
* Maintaining a high standard of service to ensure customer retention
* Being a confident problem solver of more complex issues
* Support, and lead the junior members of the team
The Ideal Senior Customer Service Advisor will have:
* Experience with customer service within the Utilities sector
* A background of customer service within broadband, and solid knowledge of this would be highly desirable
* Excellent telephone manner
* Professional attitude, with excellent time keeping and genuine interest in customer experience
* Ability to commute to St Paul’s Square, Birmingham for a full time in the office position
Interested? Please click the ‘APPLY’ button now!
BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.
Job Information
Job Reference: BCR/AK.11427_1734103918
Salary From: £25000
Salary To: £25000
Job Industries: Customer Services Jobs
Job Locations: Birmingham, West Midlands
Job Types: Permanent
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