Client Software Onboarding Specialist - Health Software
Location: Altrincham, Greater Manchester (Hybrid)
Salary: £28,000 - £32,000 + Bonus
Benefits: 25 days holiday, career growth opportunities, and an immediate start available
About the Role
Applause IT is recruiting for a Client Software Onboarding Specialist to join an innovative HealthTech start-up in Altrincham. This is a fantastic opportunity to be the company's first onboarding specialist, playing a crucial role in delivering a smooth and engaging customer experience.
Key Responsibilities
Conducting onboarding meetings, product tours, company presentations, and live demos
Understanding customer needs and guiding them towards the best product setup for success
Removing obstacles in the customer journey, including product issues, poor implementation, or knowledge gaps
Enhancing product adoption, increasing customer retention, and fostering loyalty
Assisting the support team with customer queries and troubleshooting
Creating educational materials to help customers optimise their use of the platformSkills & Experience
1+ years' experience in customer success, onboarding, account management, or customer support
Strong communication and interpersonal skills, with a customer-first mindset
Ability to understand customer challenges and provide solutions proactively
High emotional intelligence and empathy to build lasting relationships
Analytical and goal-oriented approach to c...