Customer Service Advisor
We have an exciting opportunity for a Customer Service Advisor to join their team on a full time fixed term basis for 6 months.
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell we are the UK's largest judicial services company and pioneers in clean air technology offering services that support local and central government utilities and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
The group currently has revenue of £270m employs nearly 5000 staff and has a network of 1000 self-employed enforcement agents. The business operates 21 services across several trading entities primarily in the UK.
The Position & Key Responsibilities:
As a Customer Service Advisor with Marston Holdings Ltd you will have a pivotal role in our contact centre engaging with customers and helping them find a solution processing refunds and recording accurate information on various bespoke systems. Support and coaching will be given throughout your career to help you succeed.
1. Deal with inbound customer calls.
2. Investigate customer claims over the phone whilst using various systems to securely record accurate information.
3. Provide help and support ...