MRJ Associates are recruiting for Business Support Officer to work for our local authority clients based in Sutton. If this would be of interest to you then apply now Monday to Friday 36 hours Per Week – London Borough of Sutton Council Hourly rate range up to £19.14 MRJ Associates are recruiting for to work for our local authority clients based in London. If this would be of interest to you then apply now Job Purpose These roles would be regarded as “front line” service delivery toles. Here, role holders are directly accountable for performance, often through the direct control of significant resources or through managed contracts. These roles may also deliver some of their results through collaborative working with co-producers or other third-party agencies. At the lower levels, operational managers may oversee a department or team and at the lowest levels, direct contact with service users will be a common feature of roles in this job family. At the higher levels, they may be charge of a department, large operational area or the management of significant contracts and may be ultimately accountable for ensuring compliance with statutory obligations. Description of Duties Deliver core task under the direction of a more senior member of staff to ensure services run efficiently and effectively Deal with routine issues/problems to ensure customer issues are resolved effectively, escalating when necessary Identify faults with tools / equipment and carry out basic maintenance or refer for repair where necessary Allocate straightforward tasks to more junior members of staff Record income, expenditure and other financial transactions in order to ensure the Councils financial resources are used appropriately Procure goods and services within financial limits using the Council’s purchasing systems and rules Operate complex machinery or tools in order to deliver tasks to the agreed standard Knowledge, Experience & Skills Experience of completing workplace risk assessments Experience of using a wide range of I.T packages in a business environment, and to use these to deliver cost-effective and customer -focused service Experience dealing with the public face to face and on the telephone and to deal sympathetically with challenging situation Excellent oral and written communication skills and the ability to communicate complex matters clearly and concisely Knowledge and understanding of Equalities and Diversity policies in the workplace Knowledge and understanding of confidentiality, data protection and information governance issues and how this is observed and maintained Ability to use the most appropriate style and method of communication with people at different levels inside and outside of the organisation MRJ Associates acts as an employment agency for the supply of temporary workers. By applying for this role your details will be submitted to MRJ Associates. Our Candidate Privacy Information Statement explains how we will use your information