* Setting the direction of travel for the future of Technology of the Charity
* Number one role, reporting to the CEO
About Our Client
At Nacro we believe passionately that everybody has a right to a second chance, where everyone can fulfill their potential.
Our core belief is that a good education, a decent job and a safe place to live are what everyone in our society deserves. For those who end up in prison, it's the start of new chance, not a road to nowhere.
We all know that having somewhere to live, a job, good health and connections mean someone is much less likely to commit a crime. Sadly, a growing number of people who enter prison are homeless; thousands have mental health problems, drug addictions, are unemployed and/or have bad experiences of the education system. For far too many this stays the same when they're released. This isn't inevitable.
As a society we believe that there should be consequences for those who break the law, but we also believe that those who end up in contact with the criminal justice system should be given the support they need to be able to turn their lives around after serving their sentence.
Nacro sees that by removing the barriers and giving the right support, thousands of people have the chance to rebuild their lives and their families, and to contribute to our communities.
We believe that everyone should have the best chance at a second chance.
In the next year, Nacro is likely to reach a turnover of c£100m. This is a growth of over one third in three years. In order to prepare the organisation for the challenges of delivering the new strategy we have created two new roles (this role and a Director of Finance, Risk and Assurance).
Job Description
* Provide visionary leadership to the use of technology to support service delivery (and redesign) across the various current and prospective service areas of Nacro and effective operation of the whole organisation, working with ELT colleagues to explore the meeting point between business needs and technology possibilities. This will include cost-savings, efficiency and automation; service innovation; and use of technology to drive both connectedness/collaboration and data-driven decision-making.
* Ensure the provision of a reliable ICT infrastructure (wifi and fixed network, on-premise and cloud network connectivity across multiple domains, printing/scanning solutions and mobile telephony) across both our office/centre estate and housing portfolio, and ensure actions are in place to mitigate any risks to security, reliability and integrity.
* Tightly manage third party providers against contract KPIs and maintain best value contracts for services.
* Ensure cost-efficient and effective provision of ICT equipment to staff, temps/agency and volunteers.
* Identify and effectively manage information governance related risks and information and cyber security issues, communicating the importance of this across the organisation and engendering a collective responsibility.
* Provide expert advice to the Chief Executive and the Board relating to Digital Systems and Data/Information issues, in particular highlighting both potential risks and opportunities for improving service user/student experience and organisational.
* Lead the promotion of digital inclusion and development of digital skills across Nacro's workforce (including volunteers) and service users/students.
* Enable a business intelligence led organisation, ensuring high quality data supports effective decision making and quality improvements. Architect the enterprise systems environment across Nacro's services and internal functions to achieve seamless business intelligence.
* Ensure that accessing, processing, reporting and presentation of information is underpinned by the requirement to provide high quality business intelligence that supports effective decision-making and quality improvements.
* Lead the organisation's information risk strategy and policy, ensuring exceptional data safety and compliance with relevant regulations.
* To lead at Board level the charity's Statement of Internal Control as it relates to information risk.
As a Director and ELT member:
* Ensure individual expertise and subject area knowledge is up to date through Continuous Personal Development, including sharing best practice, engaging with training and acquiring/maintaining any individual qualifications required of the role.
* Reflect the vision, mission, aims and values of Nacro and positively promote and represent Nacro at all times.
* Build strong relationships with colleagues and work as part of an integrated ELT, contributing to Nacro's ability to meet the needs of service users/students, corporate development and long-term viability.
* Actively contribute towards meeting individual and team performance targets.
* Adhere to and actively promote:
o safeguarding and the wellbeing of service users/students and comply with legislation, statutory duties and Nacro reporting and escalation protocols, including the Incident Management System;
o GDPR and data security policy and procedures at all times and comply with legislation, statutory duties and Nacro reporting and escalation protocols;
o all responsibilities with full regard to Nacro's Equality and Diversity Policy.
o health and safety policies and undertake required health & safety actions and checks, taking any necessary remedial action, reporting to the ELT.
* Display professional behaviours that are consistent with Nacro's values and serve as a positive role model.
* Ensure that Nacro is routinely and systematically securing the views of stakeholders particularly learners and employers.
In addition to the above, undertake other activities commensurate with the nature of the post including taking on a concurrent responsibility that supports delivery across one or more teams.
The Successful Applicant
YOUR KNOWLEDGE AND EXPERIENCE
* Up-to-date technology developments knowledge e.g. use of AI, automation, data visualisation technologies etc.
* Experience driving significant innovation, transformation and change in technology and data management within a multi-service line organisation with 1000+ workforce and dispersed site/highly mobile service model.
* Strong budget/cost control management.
YOUR SKILLS AND COMPETENCIES
* Ability to switch between, and align long-term strategic vision and short-term delivery.
* Ability to convey technical concepts clearly to non-technical audiences.
* Problem-solving and critical thinking skills.
* Aptitude for evidence- and data-based decision-making.
YOUR PERSONAL ATTRIBUTES
* Personal gravitas and influence in high-profile settings.
* Resilient.
* Adaptable.
* Disciplined and organised.
What's on Offer
This permanent role pays a salary of £100K.
This is a hybrid role with regular attendance required in the London and Birmingham offices.
Closing date 1st March 2025.
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