Right Now Group are currently look for an experienced Team Leader to join our busy client based in Tilbury.
The purpose of this role:
* Supervise the team and allocate daily tasks to team members
* Ensure that all team members are trained to the required standard
* Be flexible and willing to support other divisions / teams as required
* Fully support the teams with an excellent standard of customer service and apply best practices
* Ensure that operational regulations are adhered to at all times and when required perform audits. This would include CAA, GDP and other operational regulations
* Ensure deadlines are achieved
* Exceptional service
* Add value to our services and provide the teams with the skills and knowledge
The role will involve:
* Customer service is paramount and relationship building is essential from day one
* Demonstrate flexibility and team skills within the department to ensure consistent and uninterrupted service to the client and their customers
* Lead and motivate the cross functional teams
* To operate within a multifunctional team and to compliment the offering of client solutions
* Planning and arrangement of international consignments according to client instructions and requirements
* End to end monitoring of movements
* Ensure all enquiries or other communications are actioned promptly and efficiently
* Ensuring we meet company DATA Quality KPI with required tracking information
* KPI management and reporting in accordance with current SLA's, ensuring accuracy of work and communication channels are maintained both internal and external
* Administer the operating procedures as defined by the client
* Communicate daily on deviations to the transport plan put in place
* Manage suppliers and the service they provide to us, directly and through the Product Manager
* To be an escalation point for both customer and team members when facing service failures or challenges
* Any other delegated tasks as deemed reasonable as assigned by the reporting superior
* Identify and implement cross training needs within the team to ensure business continuatity and personal development
* Maintain mailboxes under your control
* Complete monthly reporting
* Conduct annual staff appraisals/progress reviews in line with deadline requirements
Shift:
Monday to Friday
Salary:
£35,000
If you are an experienced Team Leader looking for a new role and are able to commute to Tilbury please apply for this role!