Hours of Work: 40 hours per week - weekends required
Location: Piperdam Leisure Resort, Dundee, DD2 5LP, Nr Birkhill (What3Words: exams.firework.tadpole)
Contract Type: Variable, Seasonal
Salary: £11.44 per hour
What we need in a nutshell
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
Who are we?
Set in 650 acres of idyllic Angus countryside, Piperdam combines superb accommodation and award-winning facilities to create the ultimate Scottish Experience.
The nitty gritty of what you’ll be doing
Working as part of our team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department. This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.
One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends, and bank holidays too.
Skills, experience and qualities you’ll need
Customer service skills and experience are a must! Preferably in the hospitality sector. Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you’re most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.
A key part of your job will be to ensure changeover days are seamless. You will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results, and pass on correct information.
Nice to have but not essential
* Experience of using booking systems, especially Parcvu
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