Job Title: Customer Care Team Leader
A Fluent German Speaker is Required for a Leadership Role.
The position of Customer Care Team Leader in our International company requires an individual who can deliver exceptional service excellence and contribute to achieving the highest quality customer care standards.
We are seeking a motivated and experienced leader who can positively impact our team's performance and drive results through effective communication, coaching, and guidance.
Responsibilities:
* To lead a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.
* To develop and implement strategies to improve customer satisfaction and loyalty.
* To collaborate with cross-functional teams to achieve business objectives.
* To identify areas for improvement and implement changes to enhance team performance.
This role offers the opportunity to work in a dynamic environment with a successful international company.
Salary Range: £35,000 - £50,000 per annum
Location: 4 days Home Based / 1 day Office location St Neots, Cambridgeshire
Estimated Salary: £42,500 based on experience and qualifications