Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.
We are looking for an E-Commerce Integration Consultant to work in our area of the Digital and E-commerce function.
You will be responsible for driving integrated connections, providing best in class support to our internal sales organisation and external client base to drive online revenue and increase client engagement, as part of the E-Commerce function.
You will also be working closely with clients and internal stakeholders to reinforce the importance of E-Commerce and online order transition throughout the organisation and focus on creating and maintaining integrated connections throughout our client base, driving and securing a high level of client satisfaction and ensuring the utilisation of Insight’s digital solutions and related services continues in an upward trajectory.
As an E-Commerce Integration Consultant your Responsibilities are:
1. To proactively work with Account Managers to target key clients for E-Procurement integration.
2. Identify strategies to engage Sales teammates and Insight’s client base in the use of Insight’s E-Procurement services.
3. Provide local and global expertise on the range of Insight’s fully integrated E-Procurement solutions and tools.
4. Run basic and complex client E-Procurement onboarding projects from conception to completion and provide ongoing support.
5. Assist all internal parties to understand project deliverables, ensuring satisfaction of client always.
6. Work closely with a range of partner integration tools to complete and deliver client projects.
7. Engage with various internal partners (particularly EDI) to drive projects.
8. Support and/or lead new starter training and provide initial support to engage new teammates with Insight’s web services.
9. Troubleshoot basic and complex issues presented to clients and Sales teammates and provide solutions that resolve the issue.
10. Demonstrate an understanding of Insight’s Global processes, how they impact E-Commerce and therefore our online and integrated clients.
11. Develop and supervise all activities and plans for various E-Commerce projects and coordinate with product owners to prepare an effective schedule for project delivery and continued success.
12. Analyse online experience of clients, recommend improvements, assess the effectiveness of all key metrics, and monitor all vendor service level agreements to ensure optimal quality of services to client.
Experience and Skills:
* Excellent project management, communication, and problem-solving skills.
* Can demonstrate relevant working experience applicable to role.
* Fully conversant with Microsoft Office suite (Outlook, Excel, and Word).
* Demonstrates experience of working with SAP, Ariba, Coupa, Advanced etc.
* Strong collaborator as well as a proactive individual contributor.
* Excellent time management and organisational skills and ability to work unsupervised, to tight deadlines.
* Self-motivated, confident, and pro-active with ability to work independently, accurately and to tight deadlines, and to prioritise between conflicting demands to ensure delivery targets are met.
* Ability to collaborate with clients, partners, and teammates at all levels, establishing credibility and building trusted status.
About Insight:
We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.
We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988, and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, enthusiastic about helping customers and the real people who sit behind them.
Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.
We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this time, please presume that on this occasion, your application was not successful.
A full job description will be provided upon application.
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