Technical Support Consultant
Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.
With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.
We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.
The position
RIB is excited to offer the opportunity for a Technical Support Consultant/ Customer Care Consultant to join our UK team. The successful candidate will demonstrate a high level of commitment and enthusiasm, be happy to be part of a small and dynamic team, be willing to take ownership for delighting our customers.
Responsibilities
1. Provide exceptional technical customer support services to RIB clients, meeting customer expectations, and ensuring queries are resolved efficiently and effectively.
2. As part of a global team, provide technical support services including handling support phone calls and tickets, and performing remote software assistance if required.
3. Raise, analyse, track and resolve support incidents for customers.
4. Help our customers use our applications and also solve any technical problems.
5. Work with the software development team on problems requiring developer input.
Required Qualifications
1. IT background.
2. Fluent in English.
Skills and abilities
1. Experience in an external customer facing support function, for example in a call center or customer helpdesk.
2. Customer focused, with a positive attitude and very high standards in customer service.
3. Excellent communication skills, both on the phone and in writing.
4. Technically minded with a good knowledge of Microsoft Windows, Office and browsers web technologies.
5. Willingness to learn new technologies.
6. Knowledge or experience in the following will be an advantage:
1. Basic knowledge of computer networking.
2. Basic understanding of Windows server and desktop administration.
3. Experience in CAD software.
4. Knowledge of cloud platforms, particularly Microsoft Azure.
7. Ability to understand and communicate complex IT issues to both technical and non-technical audiences.
8. Knowledge or experience in the Construction industry will be considered advantageous but not essential.
Motivated by our values & vision, we are driving the digital transformation of our customers - for a more digital, efficient and sustainable engineering and construction industry. “Building Better Together” is more than just a slogan for us. Because alongside our customers, you are the priority. Enabling you to fully develop your passion for your tasks, we support you with:
1. A structured start: individual onboarding, organized networking.
2. Goodies like: attractive compensation package based on qualifications, Company Share Ownership Program (WESOP) & voluntary benefits/ amenities such as After Work Activities.
3. A modern working model: trust-based working hours, flexible working hours, possibility of hybrid working - so you have time to pick up your kids, get a new hairstyle, do bench press or whatever you like to do.
4. Career development/ prospects: Team or role-based development/ training, individual development/ training, national and international career prospects within the RIB Group or Schneider Electric.
RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join RIB to create the transformative technology that enables our customers to build a better world.
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