Job Details:
Salary range: GBP 41,580 : GBP 45,399 per annum
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 21 March 2025
About Us:
THE EXTRAORDINARY STORY OF MOHAMAD'S CUSTOMER SERVICE SKILLS
Public Protection and Licensing in Westminster City Council is a world of extraordinary stories. Where people are passionate about keeping our streets safe and clean.
Take Mohamad, a City Inspector who looks after the Little Venice ward. No two days are the same for Mohamad when hes out and about conducting ward inspections. He could be doing a licensing premises inspection one day and advising businesses and residents on the proper way to handle their waste on another. But before he joined Westminster, he used to work in banking, where he honed his skills in customer service and people management.
And those skills matters because, while he occasionally needs to enforce the law, his job is mostly about building strong relationships: educating businesses and residents about the impact of certain enviro:crimes.
One day he came across some unmarked commercial waste dumped on Edgware Road. Following procedures, he investigated this waste, carefully collecting evidence. Yet, despite his attempts to make contact with the commercial premises, the owners wouldn't cooperate. Digging deeper, he worked collaboratively with different Westminster departments such as businesses rates and licensing, and discovered multiple businesses registered at the same address. After issuing six different notices, three of the business failed to comply and were successfully prosecuted.
So while Mohamad's successfully swapped his financial know:how for expertise in local authority legislation, it's his people skills and powers of persuasion he's still proudest of.
The Role:
As City Inspector, you can make your own powerful contribution to keeping Westminster safe and clean : just like Mohamad. Whatever your background, you can look forward to tailored support and training to develop in your role. That includes the chance to gain recognised qualifications, sponsored by us.
You'll become a specialist in delivering regulatory compliance and community safety across the public realm. And at Westminster, you'll apply legislation above and beyond what other local authorities do. After all, we are a place unlike any other. As the entertainment capital of the UK, with the biggest night time economy in Europe, we're home to a diverse community and welcome tourists from around the world.
Here, you'll manage your own caseload : from environment and street:based issues, through to ensuring compliance in licensed premises. Your responsibilities will include inspecting venues as varied as nightclubs and gambling shops, through to tackling fly tipping, investigating noise complaints, responding to anti:social behaviour, and proactively identifying new issues and areas of risk to the public.
With such a wide scope of enforceable powers, no two days will ever be the same, and you'll develop your knowledge and experience across all legislative disciplines. Taking on a front:facing ambassadorial role for legislative compliance, you will enjoy the unique satisfaction of seeing visible improvements to the area of our prestigious City for which you're personally responsible. Along the way, you'll work with a range of partners to help keep our communities and visitors safe.
In return you can look forward to an excellent benefits package including agile working, an employee assistance scheme, discounted leisure service access, staff networks, and access to wellbeing services.
Please refer to the
Job Description for more information.
About You:
You'll bring to the role a range of transferable skills. Great communication will be key to your success : from collaborating with colleagues and partners, to building trusted