Real Recruitment is excited to be working on behalf of our client to find a French-Speaking Insurer Support Representative to join their Bilingual Customer Service teams based in Bristol (BS1) on a full-time, permanent basis, with part remote/hybrid working arrangements available.
This is a fantastic opportunity for a customer-focused individual to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.
About The Company & The Role
As an Insurer Support Representative, you will be responsible for delivering exceptional customer service to French-speaking clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service.
Key Responsibilities:
* Investigate and evaluate insurance claims, ensuring accuracy and fairness.
* Handle customer service queries from French-speaking clients, including complaint resolution.
* Ensure compliance with FCA guidelines and underwriter standards.
* Accurately log and interpret data in the system, following up with relevant parties as needed.
* Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.
* Translate documents and correspondence as required.
* Meet weekly and monthly productivity targets, supporting the team to achieve business goals.
Working Hours:
37.5 hours per week | Monday to Friday
What's Available To You:
Salary of £26,125 per annum | Hybrid/Flexible Working Options
* Flexible working arrangements, with part-remote/hybrid options.
* Life Insurance.
* Company Pension.
* Health & Wellbeing Programme.
* A fantastic, modern workplace designed for you.
* Subsidised cafeteria.
* Based in Central Bristol with great transport links nearby.
* Full training and ongoing development opportunities.
* A supportive, inclusive working environment where your contributions are valued.
About You
* You will be fluent in French, both spoken and written to a professional standard.
* Experience in customer service or claims processing, ideally within an insurance environment (beneficial, but not essential).
* Strong organisational and prioritisation skills with excellent attention to detail.
* Confident communicator with a focus on delivering outstanding customer service.
* Adaptable, team-oriented, and capable of working independently.
* Familiar with MS Office applications and able to maintain accuracy in data entry.
If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team!
#J-18808-Ljbffr