Real Recruitment is excited to be working on behalf of our client to find a French-Speaking Insurer Support Representative to join their Bilingual Customer Service teams based in Bristol (BS1) on a full time, permanent basis, with part remote/hybrid working arrangements available.
This is a fantastic opportunity for a customer-focused individual to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.
About The Company & The Role
As an Insurer Support Representative, you will be responsible for delivering exceptional customer service to French-speaking clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service.
Key Responsibilities:
1. Investigate and evaluate insurance claims, ensuring accuracy and fairness.
2. Handle customer service queries from French-speaking clients, including complaint resolution.
3. Ensure compliance with FCA guidelines and underwriter standards.
4. Accurately log and interpret data in the system, following up with relevant parties as needed.
5. Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.
6. Translate documents and correspondence as required.
7. Meet weekly and monthly productivity targets, supporting the team to achieve business goals.
Working Hours:
37.5 hours per week | Monday to Friday
What's Available To You:
Salary of £26,125 per annum | Hybrid/Flexible Working Options
* Flexible working arrangements, with part-remote / hybrid options.
* Life Insurance.
* Company Pension.
* Health & Wellbeing Programme.
* A fantastic, modern workplace designed for you.
* Subsidised cafeteria.
* Based in Central Bristol with great transport links nearby.
* Full training and ongoing development opportunities.
* A supportive, inclusive working environment where your contributions are valued.
About You
1. You will be fluent in French, both spoken and written to a professional standard.
2. Experience in customer service or claims processing, ideally within an insurance environment (beneficial, but not essential).
3. Strong organisational and prioritisation skills with excellent attention to detail.
4. Confident communicator with a focus on delivering outstanding customer service.
5. Adaptable, team-oriented, and capable of working independently.
6. Familiar with MS Office applications and able to maintain accuracy in data entry.
If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team!
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