Rooms Division Manager - Oxford, Oxfordshire Mercure Oxford Eastgate Hotel Competitive plus Benefits Package Location Description Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower. Job Description As the Rooms Division Manager, you will oversee the daily operations of the Front Office and guest experience, ensuring the high standards of service, efficiency, and guest satisfaction. Reporting to the General Manager, you will play a crucial role in maintaining smooth operations and optimising revenue opportunities. Key Responsibilities Lead and manage the Front Office teams whist support housekeeping and reservations team on a daily basis Ensure a seamless guest experience from check-in to check-out Maintain high standards of cleanliness and room presentation Oversee budgets, forecasts, and cost control for the Rooms Division Implement and monitor policies to enhance guest satisfaction Work closely with Sales & Marketing to maximize room revenue Train, mentor, and develop team members to achieve excellence Ensure compliance with health & safety and brand standards Deputise in the absence of the GM. What We’re Looking Fo r Strong leadership skills with a hands-on approach Exceptional customer service and communication skills Experience with property management systems Ability to manage budgets and drive profitability A passion for delivering high-quality guest experiences Troo Benefits Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability. Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need. Fantastic Food & Beverage Discounts: Calling all foodies Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight. Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROOHospitality and enjoy bonuses for every new recruit. Long Service Incentives: Dedication deserves celebration Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.