Onsite IT Support Engineer – London (Hybrid Role) | Techrelate Are you an experienced Onsite IT Support Engineer looking for a dynamic role with a fast-growing IT services provider? Techrelate is seeking a skilled IT professional to join their team in London. This full-time hybrid role offers a mix of client site visits, office-based work and remote support. Techrelate is renowned for delivering exceptional IT services with outstanding customer service to businesses across London and Europe. If you have a passion for technology and enjoy working in a client-facing environment, this is an exciting opportunity to grow your career. Key Responsibilities: Microsoft 365 Support – Resolve escalated issues related to Exchange Online, SharePoint, Teams, OneDrive and other Microsoft 365 applications. Technical Troubleshooting – Diagnose and fix hardware, software and network problems both remotely and on-site. User Management – Support Active Directory and Microsoft 365 administration, including security permissions and group policies. System Upgrades – Assist with deploying new hardware and software, conducting system upgrades and integrating Microsoft 365 solutions. Network Support – Configure and troubleshoot network devices, particularly UniFi equipment. Documentation – Maintain accurate records, create Knowledge Base articles and ensure up-to-date documentation. Customer Communication – Provide timely updates and solutions within Service Level Agreements (SLAs). Collaboration – Work closely with clients, colleagues and third parties to ensure seamless service delivery. Web Technologies – Support basic HTML, WordPress and website hosting setup/troubleshooting. Mentoring – Provide guidance and support to Helpdesk engineers. Essential Skills & Experience: Strong knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive). Familiarity with PowerShell, Google Workspace, Windows and macOS. Experience with MikroTik and UniFi network devices. Excellent problem-solving skills and attention to detail. Strong communication skills, with the ability to explain technical concepts clearly. Ability to work independently to meet KPIs while collaborating effectively within a team. Passion for delivering VIP-level customer service in a fast-paced, client-facing environment. Desirable Certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft Certified: Azure Administrator Associate Other relevant Microsoft 365 or Azure certifications Career Development Opportunities at Techrelate: Techrelate is committed to continuous learning and professional growth. This role offers opportunities to develop in areas such as: ✅ Microsoft 365 and Azure Certifications ✅ Infrastructure and networking experience ✅ Exposure to varied industries with rapid technical development If you’re ready to take the next step in your IT career with a company that values technical excellence and exceptional customer service, apply today