The opportunity to work for a reputable company in Birmingham has become available for a full time Customer Service Officer. This position is offering a permanent contract and an easily accessible location via public transport. You will be assisting to improve the customer service and deliver positive results to their clients.
Role: Customer Service Officer
Contract: Permanent
Salary: 26,143 per annum
Hours: Monday to Friday 21-25 hr week
Location: Birmingham City Centre
As a Customer Service Officer, your key responsibilities will be to:
1. Provide good customer service at all times.
2. Deal with high inbound call volumes.
3. Ensure all data is logged accurately and updated accordingly.
4. Help to support customer complaints and find resolutions to problems on the first point of contact.
5. Work collaboratively with other departments to ensure a streamlined process.
To be successful in this Customer Service Officer role, you will have previous experience:
1. In a similar role such as call centre operative, call handler, or customer service officer.
2. In a fast-paced, performance-based role.
3. In a maintenance or facilities background.
The benefits of this Customer Service Officer role are:
1. Experience in a reputable company.
2. Chance for progression due to business size.
3. 25 days annual leave.
4. Excellent training and development opportunities.
If you are interested in this role, please apply directly to this advert with your up-to-date CV and we will get in touch to discuss further.
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