C&N Recruitment are working with a 4* hotel based in St Albans recruiting for an Assistant Front Office Manager, the main purpose of the job is to assist the Front Office Manager in the efficient running of the Front Office operation. To manage the guests journey from pre-arrival to post-departure creating an engaging and memorable experience whilst focusing on revenue maximisation and staff engagement.
Main Responsibilities:
* Ensure that the service offered to the guest is personal and memorable. That guest needs are anticipated and requests followed up. Build relationships with guests, ensuring that they want to return.
* Ensure good communication with all departments throughout the hotel.
* Liaise closely with the supervisor/shift leader ensuring full handovers occur to prepare the shift operation.
* Be familiar with and promote hotel facilities and attractions within the estate. Assist guests with any requests e.g. information, making bookings, and directions.
* Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.
* Supervise reservations and the allocation of bedrooms with the Housekeeping department.
* Tour all areas of the hotel on a regular basis and report irregularities to relevant department heads and engineering.
* Complete incident reports and duty manager logs and distribute to relevant departments.
* Ensure that staff report for work on time and ...