Job Description
Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Look no further – Go Auto is on the hunt for a dynamic individual to join our team as a Service Appointment Coordinator!
Responsibilities:
1. Master of Appointments: Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
2. Guest Experience Guru: Make every service visit a unique and extraordinary experience for our guests. Your friendly and courteous greeting sets the tone!
3. Recall and Reminder Rockstar: Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
4. Communication Connoisseur: Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
5. Proactive Planner: Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
6. Cash Handling Champion: Collect and process payments, following dealership guidelines with precision.
7. Feedback Aficionado: Follow up with guests, request feedback, and discuss surveys within 24 hours. Your attention to detail ensures continuous improvement.
Qualifications:
1. Customer service experience with a passion for creating positive experiences.
2. Excellent communication skills, both written and verbal.
3. Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
4. Tech-savvy.
Don't settle for just a job—join us at Go Auto and build a career you'll love. Shift into gear and apply today!
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