Definition of a Hero in this position
* Core Values Champion: Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused.
* Reliable and Punctual: Always on time and ready to contribute, demonstrating commitment through consistent arrival at work.
* Customer Advocate: Acts as a problem solver, analyzing team member needs and challenges to provide effective, innovative, and tailored solutions, and thereby supporting customers.
* Respect and Teamwork: Treats all team members, leaders, and customers with respect, adheres to rules, and promotes collaboration.
* Humility and Positive Communication: Teachable, values others’ ideas, avoids gossip, and always communicates respectfully.
* Professionalism and Skill: Executes duties with competence, focus, and dedication to continuous growth and improvement.
* Organization and Attention to Detail: Maintains an orderly workspace, follows consistent processes, and documents information clearly and thoroughly.
* Productivity and Initiative: Works efficiently, avoids wasting time, proactively seeks additional tasks, addresses issues, and plans for improvement.
Responsibilities
Our Service Coordinator’s main role is to support the Service Department technicians by aiding in ways to increase shop cleanliness, workflow and equipment care. Also maintain a high standard of cleanliness of the shop, building grounds and equipment. Does well with time management and recognizes issues and addresses them.
Qualifications
* Physical Requirements: Able to lift, carry, push, or pull up to 50 pounds and perform tasks like bending, climbing, squatting, and kneeling.
* Mechanical Aptitude: Basic mechanical knowledge and a natural aptitude to learn more.
* Basic Mathematical Skills: Able to perform basic math calculations.
* Computer Skills: Basic skill in using dealer management software.
* Attention to Detail: Documenting issues, verifying unit details, and following processes consistently.
* Time Management and Efficiency: Capable of managing multiple tasks simultaneously, prioritizing based on urgency, and ensuring timely completion.
* Dependability and Accountability: Takes ownership of tasks, follows through on commitments, and ensures deadlines and customer satisfaction are met.
* Customer Service Orientation: Provides friendly, professional customer service, actively listening to and addressing concerns while following proper communication protocols.
* Collaboration and Teamwork: Works effectively with team members across departments to ensure seamless and efficient customer service experience.
* Communication Skills: Communicates clearly with colleagues.
* Willingness to Work Overtime: Open to working overtime as needed to meet customer demands.
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