Customer Service Manager - Temp to Perm Location: Burgess Hill Salary: £35,000 per annum (once in permanent role) Times: 08:00 - 17:00 (starting ASAP) Temporary to Permanent Opportunity Key Responsibilities: - Handling customer bookings efficiently and professionally. - Allocating jobs to various sites and ensuring smooth scheduling. - Acting as the first point of contact for customer inquiries and service requests. - Managing and maintaining accurate records of bookings and site allocations. - Liaising with internal teams to ensure customer satisfaction and service delivery. - Identifying process improvements to enhance customer experience. What We're Looking For: - Previous experience in customer service, scheduling, or booking coordination. - Strong communication and organisational skills. - Ability to multi-task and work in a fast-paced environment. - Proficiency in Microsoft Office and booking systems (training provided if needed). - A proactive and customer-focused approach