Job summary This is a part time role of 15-25 hours per week. The Clinical Administrator is to be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel. Duties can include but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. In addition, the post-holder will be required to support the multidisciplinary team, ensuring the strategic objectives of the practice are met. The following are the core responsibilities of the prescription clerk. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol b. Produce prescriptions for the GP to sign in an acceptable timeframe c. Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe d. Generate requests for medication on behalf of the patient for non-repeat items e. Actively encourage patients to reconcile medications to facilitate monthly collections f. Discuss with patients their requirements, encouraging patients to order only what they require g. Act upon compliance issues, liaising with the appropriate clinician h. Ensure medication reviews are arranged by maintain an accurate recall system Main duties of the job i. Effectively liaise with external services i.e. district nurses to ensure medicaments are arranged for housebound patients j. Input data into the patients healthcare records as necessary k. Deal with all prescription related enquiries in a timely manner l. Record and reported adverse effects accurately and appropriately, informing the practice manager immediately m. Read code data and out of hours reports on EMIS, highlighting certain reports for GP action. n. Correct filing of pathology reports and documents and highlighting those relevant for GP action o. To follow the CovidHome protocol p. Carry out system searches as requested q. Maintain a clean, tidy, effective working area at all times In addition to the primary responsibilities, the prescription clerk may be requested to: a. Support the practice clinical pharmacist as required b. Partake in audit as directed by the audit lead c. Support the GP Partners and Practice Manager in reviewing and updating the practice prescribing policy About us Mission Statement: To provide the best possible clinical care from our team of doctors and nurses, and a courteous, efficient and friendly service from our administration team. Patients medical conditions will be managed according to the highest standards as defined by the profession. All members of the practice team will treat patients with courtesy and consideration. Patients will receive appropriate information about their condition and treatment. The practice will endeavour to educate patients on health care matters whenever possible. The whole primary care team will be encouraged to pursue appropriate further training. The practice will undertake professional training as a service to the profession. Date posted 31 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A0455-25-0004 Job locations Moat House Surgery Worsted Green Merstham Redhill RH1 3PN Job description Job responsibilities The following are the core responsibilities of the prescription clerk. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol b. Produce prescriptions for the GP to sign in an acceptable timeframe c. Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe d. Generate requests for medication on behalf of the patient for non-repeat items e. Actively encourage patients to reconcile medications to facilitate monthly collections f. Discuss with patients their requirements, encouraging patients to order only what they require g. Act upon compliance issues, liaising with the appropriate clinician h. Ensure medication reviews are arranged by maintain an accurate recall system i. Effectively liaise with external services i.e. district nurses to ensure medicaments are arranged for housebound patients j. Input data into the patients healthcare records as necessary k. Deal with all prescription related enquiries in a timely manner l. Record and reported adverse effects accurately and appropriately, informing the practice manager immediately m. Read code data and out of hours reports on EMIS, highlighting certain reports for GP action. n. Correct filing of pathology reports and documents and highlighting those relevant for GP action o. To follow the CovidHome protocol p. Carry out system searches as requested q. Maintain a clean, tidy, effective working area at all times In addition to the primary responsibilities, the prescription clerk may be requested to: a. Support the practice clinical pharmacist as required b. Partake in audit as directed by the audit lead c. Support the GP Partners and Practice Manager in reviewing and updating the practice prescribing policy Job description Job responsibilities The following are the core responsibilities of the prescription clerk. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol b. Produce prescriptions for the GP to sign in an acceptable timeframe c. Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe d. Generate requests for medication on behalf of the patient for non-repeat items e. Actively encourage patients to reconcile medications to facilitate monthly collections f. Discuss with patients their requirements, encouraging patients to order only what they require g. Act upon compliance issues, liaising with the appropriate clinician h. Ensure medication reviews are arranged by maintain an accurate recall system i. Effectively liaise with external services i.e. district nurses to ensure medicaments are arranged for housebound patients j. Input data into the patients healthcare records as necessary k. Deal with all prescription related enquiries in a timely manner l. Record and reported adverse effects accurately and appropriately, informing the practice manager immediately m. Read code data and out of hours reports on EMIS, highlighting certain reports for GP action. n. Correct filing of pathology reports and documents and highlighting those relevant for GP action o. To follow the CovidHome protocol p. Carry out system searches as requested q. Maintain a clean, tidy, effective working area at all times In addition to the primary responsibilities, the prescription clerk may be requested to: a. Support the practice clinical pharmacist as required b. Partake in audit as directed by the audit lead c. Support the GP Partners and Practice Manager in reviewing and updating the practice prescribing policy Person Specification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English Grade C or above NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Experience of working in a health care setting Experience as working as a prescription clerk Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable EMIS user skills Person Specification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English Grade C or above NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Experience of working in a health care setting Experience as working as a prescription clerk Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable EMIS user skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The House Partnership Address Moat House Surgery Worsted Green Merstham Redhill RH1 3PN Employer's website https://www.greystonesurgery.nhs.uk/ (Opens in a new tab)