Job Title: Hostels Manager
Location: Ilford
Job Type: Full-time, rota based shifts including evenings
Salary: £27.45/h
We are looking for a dedicated Hostels Manager to work alongside Housing Needs Services to oversee daily operations, enhance guest experiences, and ensure smooth management of the hostels.
Key Responsibilities:
* Oversee the day-to-day operations of the hostel(s), ensuring high standards of cleanliness, safety, and customer service.
* To assist in the preparation of the service plan, the Council’s overall Housing and Homelessness strategies and to develop policies and procedures for the service.
* Ensure that all aspects of the provision of the accommodation provided are administered fairly and consistently to all customers.
* Ensure the hostel staff report safeguarding concerns and escalate these proactively, completing CAFF referrals are necessary
* Ensure there is a framework in place for officers to work with allocated residents to identify their housing options, support issues and where they want to live and help them to develop a move on plan.
* Working with statutory, voluntary agencies and private agencies as directed, develop and maintain effective Temporary Accommodation provision for all customers.
* Manage staff, including hiring, training, and scheduling.
* Monitor bookings, occupancy rates, and revenue, optimizing hostel performance.
* Ensure compliance with health, safety, and le...