Job Title: Service Manager Salary: £27,700 Location: Bedford ABOUT THE DEPUTY SERVICE MANAGER ROLE We're hiring a Deputy Service Manager to join our service in Bedford. You will be responsible for the running and oversight of a 19-bed residential service close to Bedford Town Centre offering a safe, peaceful and supportive living environment for individuals wishing to engage with support to assist them in increasing their levels of independence. You will provide overall leadership and management of your service and team who deliver high quality, trauma informed support to residents. You will work to ensure we meet full contract and compliance needs, as well as provide leadership to your team to achieve KPI's and other service requirements. The role: Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle Support the Service Manager in leading the day to day operational delivery of the service Risk Management ownership, ensuring processes and policies are followed Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed Financial Management, including petty cash and budget management Contract management and Internal auditing, admin, and general other duties as required. We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence Shift/Working pattern: 37.5 hours a week face to face in service Monday to Friday 09:00 - 17:00, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our out of hours on call service. What are we looking for from a Deputy Service Manager? We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment If this sounds like you, take a look at our full JDPS and apply now We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity .As an organisation, we're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. Experience of working with people of complex backgrounds and/or a good understanding of the sector Ability to lead a team to achieve service KPI's Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting Ability to promote the service externally to enhance reputation in the area and with partner organisations Willingness and ability to work flexibly to meet service needs IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system What we offer 25 days (Full time equivalent) annual leave, increasing with the length of service Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Reflective Pr