Job Description: IT Engineer Join Little Big Tech: Grow with Us Position: IT Support Engineer Location: Hever, Kent Employment Type: Full-Time (4-day work week) About Us Little Big Tech is a fast-growing and ambitious company dedicated to providing exceptional IT services to our clients. We pride ourselves on our commitment to innovation, excellence, and investing in our team members to help them become the best versions of themselves. If you're ready to work hard, learn continuously, and be rewarded with fair pay and career growth opportunities, we want to hear from you. Job Overview As an IT Support Engineer at Little Big Tech, you will play a crucial role in delivering top-notch technical support to our clients. You will be responsible for managing and troubleshooting a variety of IT systems and environments, ensuring seamless operations and exceptional customer satisfaction. Key Responsibilities · Provide remote and on-site support for M365 and Azure environments · Manage Active Directory and Windows 10/11 systems · Support, deploy, and troubleshoot managed antivirus solutions · Utilize remote support applications and Mobile Device Management (MDM) tools · Assist with optimisation of ConnectWise (nice to have) · Provide excellent customer service and technical support · Support macOS systems (knowledge nice to have) Required Skills and Experience · Proficiency in M365 and Azure · Experience with Active Directory · Strong knowledge of Windows 10/11 · Experience with remote support applications and MDM · Experience with managed antivirus solutions · Proficiency in PSA tools · At least a couple of years in a customer-facing technical role · Valid driving license Desirable Skills and Qualifications · Experience with ConnectWise · MS-102 certification · M365 Fundamentals certification What We Offer · Competitive, fair pay (25k to 40k depending on skills and experience) · Four-day (32 hour) work week · Opportunities for continuous learning and professional development · A supportive and dynamic work environment · Investment in your personal and professional growth Join us at Little Big Tech and be a part of our ambitious journey to excellence Job Type: Full-time Pay: £25,000.00-£40,000.00 per year Experience: Windows: 1 year (required) Driving: 3 years (required) Active Directory: 1 year (required) Licence/Certification: Driving Licence (required) Work Location: In person