Main Job Purpose:
Working as part of the credit control team, you will be responsible for managing the day-to-day credit control operations, ensuring the smooth processing of payments and the timely collection of outstanding debts.
Key Tasks:
Credit Control & Debt Collection - Monitor and manage overdue accounts, follow up with customers to ensure timely payments. Issue payment reminders and assist with the collection process through calls and emails.
Dispute Resolution - Investigate and resolve any payment disputes or discrepancies in coordination with senior credit controllers, customers, and other departments.
Collaboration - Work closely with other members of the finance, sales and commercial teams to streamline processes and dispute resolution.
Customer Relations - Build and maintain positive relationships with customers while ensuring adherence to payment terms. Handle customer inquiries professionally, aiming for a win-win outcome
Customer Account Management - Maintain up-to-date records of customer accounts, track outstanding balances, and handle basic queries regarding invoices and payments.
Experience/Competencies Required:
* Strong communication skills, both written and verbal, with the ability to interact effectively with customers and internal teams.
* Excellent organisational and time-management abilities.
* Detail-oriented with a high level of accuracy in handling financial data.
* Basic understanding of credit control practices and debt management.
* Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
* Ability to work independently and as part of a team.
* Problem-solving skills and the ability to handle challenging situations.
Experience of using Sage accountancy software and databases would be advantageous, but not essential.