Service: Customer Support Services
Closing Date: Monday 17th February.
Are you ready to play a pivotal role in driving digital change within our HR &OD team?
Join us as an HR Digital Project Assistant and support the development and implementation of innovative digital solutions that will enhance service delivery and customer experience.
About Argyll and Bute Council
Argyll and Bute is one of Scotland’s most stunning areas. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. Our unwavering purpose is to make Argyll and Bute the place to be, the place where people want to live, to work and do business. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our colleagues can deliver services that help our corner of Scotland thrive. Join us to make a difference.
About the Role
There are two roles available on a temporary 9 month contract:
1 x 35 hour post
1 x 17.5 hour post
This role is suitable for remote working but you may be based within an office in the Argyll and Bute area if you wish. You will work with the HR Team Leader and key members of the HR&OD team to support the development, implementation and management of digital change. Your work will help improve the quality and effectiveness of HR services, leveraging technology and AI to enhance service delivery and customer service.
Your responsibilities:
1. Project Support: Support the completion of project objectives, including managing documentation, project plans, highlight reports, and work packages.
2. Research & Implementation: Assist in researching, consulting, and implementing new technologies such as chatbots, AI, and digital case management systems to enhance HR service quality and efficiency.
3. Collaboration & Communication: Work closely with internal/external stakeholders to create digital solutions and support continuous improvement.
It is essential you have a knowledge of digital technology tools that improve service delivery and customer service and experience in a customer support or HR environment.
What we offer:
A collaborative and supportive work environment with the chance to contribute to innovative digital change in HR&OD. Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We want you to feel valued working for us. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work.
Learn more here