Job summary
We are seeking a dynamic and experienced Head of Operations to lead our operational services to ensure we provide safe and effective care for patients, meeting local and contractual performance indicators.
The successful candidate will have significant experience of leading large operational teams and driving operational excellence. The ideal candidate will possess exceptional leadership skills and a strategic mindset to enhance productivity and streamline processes.
Main duties of the job
The Head of Operations is responsible for leading and managingoperational services for all 6 sites to provide safe and effective care forpatients, meeting local and contractual performance indicators. They aredirectly responsible for:
All front of house services
Access / Rotas
Medical secretaries
Administration hub
Non-clinical PCN Teams (such as Health & Wellbeing)
Contractual compliance
About us
GPS Healthcare provides high quality primary care services across Solihull. Our 6 sites are:
1. Knowle Surgery, 1500 Warwick Road, Knowle B93 9LE
2. Meadowside Family Health Centre, 30 Winchcombe Road, Solihull, B92 8PJ
3. Park Surgery, 278 Stratford Road, Shirley, Solihull, B90 3AF
4. Tanworth Lane Surgery, 198 Tanworth Lane, Shirley, Solihull B90 4DD
5. Village Surgery, Cheswick Way, Cheswick Green, Solihull, B90 4JA
6. Yew Tree Medical Centre, 100 Yew Tree Lane, Solihull B91 2RA
You may also be expected to travel to other locations.
If you are interested in applying to be the Head of Operations with GPS Healthcare, please submit your CV and a supporting statement outlining how you meet the essential criteria and why you are interested in the role to by 4 December 2024.
If you would be interested in finding out more about the role you can ask for an informal conversation with Simon Tunnicliffe, Chief Operating Officer. Please email to arrange this.
Please see the full Job description and recruitment pack attached to this advert
Job description
Job responsibilities
Duties
7. Lead and ensure the achievement of key performance indicators (operational, contractual and quality) for the service.
8. Direct line management and mentoring of the Operations Manager, PCN Projects Manager & Contracts Manager.
9. Actively support the development and facilitate the implementation of audit programmes designed to enhance patient care and pathways across the practice.
10. Review and process data in relation to patient flow, service access capacity and demand, in order to support pathway development.
11. Influence strategy and service delivery internally and support the further development of the PCN.
12. To provide the highest quality strategic and operational leadership.
13. The postholder is expected to have significant experience of the core elements of management practice including budget oversight within area of responsibility, performance, and quality improvement and both line management and supervision of staff.
14. Gather, analyse and report essential service performance information to the COO/Board & Senior Management Team.
15. Ensure the Operations Team delivers the most cost-effective resources to deliver services at the required levels of performance, safety and quality.
16. Work with the Human Resource Department and the Finance Department to improve and maintain processes and systems for workforce demand & capacity planning within the Operations Team.
17. Work with Senior Management Team colleagues to promote a culture based on shared values, mutual respect and the care and Health & Wellbeing of our staff and patients.
Experience
18. Significant experience of leading large operational teams.
19. Operational Expertise: Extensive senior operational experience of managing multi-site operations.
20. Resilient, with the ability to work well under pressure within a fast-paced environment.
21. Proven background of building positive rapport with a diverse range of colleagues and patients.
22. Significant experience of delivering against local / contractual targets.
23. In depth knowledge of operational processes to include performance management / delivery of change etc.
24. Experience in delivering service improvement.
Person Specification
Qualifications
Essential
25. Degree educated or relevant equivalent experience.
Desirable
26. Management qualification,, NVQ Level 4/5, CMS, CMI Level 5 DMS or MBA.
Experience
Essential
27. Significant experience of leading large operational teams.
28. Operational Expertise: Extensive senior operational experience of managing multi-site operations.
29. Resilient, with the ability to work well under pressure and manage the pressure of a fast-paced environment.
30. Proven background of building positive rapport with a diverse range of colleagues and patients.
31. Significant experience of delivering against local / contractual targets.
32. In depth knowledge of operational processes to include performance management / delivery of change etc.
33. Experience in delivering service improvement.
Desirable
34. Experience of implementing digital initiatives
35. Experience of working in a primary care environment and knowledge of primary contracts to include: PCN DES / QOF / IIF.