Key Responsibilities:
1. Managing & improving the collections of their ledger.
2. Allocating cash.
3. Sending copy invoices and statements.
4. Monitoring the shared inbox.
5. Communicating effectively with customers to resolve payment issues and disputes.
6. Maintaining and repairing relationships with customers.
7. Contributing to the team's objective of minimising the aged debt.
8. Agreeing on payment plans with customers.
9. Competency using customer portals, creating clear process documentation for billing/CC.
10. Liaising with other departments for smooth resolutions.
Profile:
1. Solid experience in Credit Control with relevant finance experience.
2. Experience working with a high-volume ledger.
3. Confident with dispute resolution and providing recommendations.
4. Strong communication skills.
5. Strong organisation & time management skills.
6. Enjoys and thrives off a challenge.
7. Passionate about making a difference and delivering outcomes.
#J-18808-Ljbffr