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Sector: Customer Services
Role: Apprentice
Contract Type: Apprenticeship
Hours: Part Time
Job Summary
* GMFJ Reference: 258639
* Wages: £22900 per annum
* Hours: 37.50 p/w
* Location: Stirling
* Posted: 14/03/2025
* Possible Start: 01/09/2025
* Status: New Vacancy
* Sector: Business & Administration
* Employer: M&G Investments
* Employment Type: Full Time
Vacancy details for Customer Remediation Apprentice (SCQF L6)
An exciting opportunity to join M&G as a Customer Remediation Apprentice.
Job Description
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.
Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
Who are we looking for?
We are looking for a confident individual with a positive outlook and a can-do attitude who aspires to build their experience and progress at M&G. A successful candidate is someone who is self-motivated, capable of building and maintaining relationships, naturally curious, and works effectively as part of a team. A powerful desire to learn is essential.
The Role
The Customer Remediation Team (CRT) provides oversight of all Notifiable Risk Events that fall within the remit of Prudential Assurance Company Ltd (PAC). This involves working with suppliers and M&G Business Areas (BAs) to understand the volume, materiality, and the impact (across customer, regulatory, and financial) of Notifiable Risk Events.
The main objectives of CRT are to ensure Events are resolved quickly and effectively whilst safeguarding the best interests of M&G customers and providing assurance to Senior Management in M&G that Events are being dealt with appropriately.
This role presents a great opportunity to build extensive knowledge on our wide range of product offerings, working alongside talented individuals, and is a great place to support your career development.
What will you be doing?
The apprentice will support the team to achieve its main objectives and learn about the life cycle and resolution of Notifiable Risk Events. As a Customer Remediation apprentice, your tasks will include:
* Attending Notifiable Risk Event project calls and supporting the team
* Developing knowledge of M&G Notifiable Risk Events Standards and ensuring consistency over how these are applied within the company
* Working with internal stakeholders to discuss the progress of Notifiable Risk Events and helping to resolve any challenges
* Support the business strategy of the team
* Receive training on our product offerings and why these are important to customers
* Engage with many different stakeholders across M&G and our suppliers
* Learn about regulatory expectations and gain insight into the role of the regulator
* Exposure to a number of different tasks such as report writing, interpreting data and management information, and being involved in process improvement
Requirements and Prospects
Qualifications Required:
* Available to start the apprenticeship programme in September 2025
* You must not be enrolled in another further education programme at the beginning of the programme
* Be a UK citizen or have proof of your right to work in the UK
* Living in Scotland
* Pass in Five National 5s including English and Maths
* Minimum of Grade C in Two Highers or equivalent
Skills Required:
* Confident communication skills, both written and verbal
* Ability to build and maintain relationships with internal and external stakeholders with ease
* Ability to manage processes and coordinate with different people
* Strong customer service awareness
* Empathy and good listening skills
* Efficient, proactive, structured approach to work and very well organized
* High level of accuracy and good attention to detail
* Can effectively manage day-to-day work alongside apprenticeship qualification
* Moderate understanding of MS Office (Word, Excel, PowerPoint, Outlook)
* A proactive team player who is confident about working with others but also independently and can promptly escalate any issue and work remotely where required
* Logical and analytical approach coupled with intelligence, passion, and a drive to learn
Future Prospects
This is a fixed-term contract for 18 - 23 months upon which the business may decide to retain, subject to the Apprentice performance, headcount, and available funding. If recruited into a permanent role, the individual will follow the career progression applicable to the specific role/department.
Training Provided
As a Customer Remediation Apprentice with M&G, you will undertake the Business Administration SCQF Level 6 Apprenticeship. The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures, and face-to-face inductions and masterclasses.
For more information about this vacancy please contact BPP Professional Apprenticeships 01133 500 333 or email: saajan.seihajpal@estio.co.uk (Ref ID:258639)
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