Main area: Community & Special Care Dentistry
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Part time - 15 hours per week (Must be able to work Thursday & Friday)
Job ref: 190-8913-DIR
Employer: Sheffield Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Wheata Dental Clinic
Town: Sheffield
Salary: £24,071 - £25,674 pa/ pro rata for part time staff
Salary period: Yearly
Closing: 09/03/2025 23:59
Interview date: 19/03/2025
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages, and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
The post holder will provide comprehensive reception and administration support to the dental team to assist in the delivery of oral health care to clients who may have learning or physical difficulties, mental health illness, are medically compromised, dependent elderly or have a dental phobia.
Other duties will include receiving and assisting patients and visitors in a professional, courteous, efficient and effective way, projecting a positive and friendly image both in person and via the telephone.
Main duties of the job
* Maintain efficient reception support to a multi-disciplinary dental team, ensuring confidentiality at all times, using own initiative when answering enquiries from the general public, other health care professionals, external sources and other NHS departments.
* Receive and make appointments for clients attending the dental clinic using a computerised dental system.
* Assist in the process of referral of clients both into and out of the service.
* Book interpreters and patient transport as required to support treatment needs.
* Charging patients in line with NHS Dental Charges scheme for dental care and completion of the appropriate documentation, ensuring financial balance.
* Undertake clerical duties relating to clinical services including distribution of incoming and outgoing mail, scanning and uploading data/x-rays to clinical records.
* Monitor the ‘Was Not Brought’ pathway for patients not attending their appointments, following up with clinicians as required to maintain safeguarding standards.
* Provide administrative support to the dental team which may include taking and typing clinic meeting minutes, monitoring spreadsheets to produce information for the services management team, monitor shared mailboxes taking action as required.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Person specification
Qualifications
* 5 GCSEs including Maths and English, grade A - C (or equivalent)
* NVQ3 (or equivalent) in Business Administration or relevant subject (or equivalent experience)
* Advanced keyboard skills, word processing/ECDL or equivalent IT qualification to include the use of Excel and Databases
Experience
* Evidence of experience at working at the required level
* Relevant Receptionist/Administrative experience, preferably in an NHS setting
* Proven use of office systems including MS Word, Outlook, and Excel
* Experience of communicating with diverse client groups
* Experience of keeping up to date and accurate information
* Experience of accurate data entry
* Experience of cash management systems
* Experience of working in a dental setting and using dental software
Skills & Knowledge
* The ability to multi-task in a patient facing environment
* Good organisational and prioritisation skills
* Be able to demonstrate an understanding of safeguarding and governance protocols and follow appropriate pathways to ensure patient safety.
* The ability to plan and organise own workload and work autonomously, seeking advice appropriately
* Able to work effectively as part of a team
* Clear understanding of patient confidentiality
* Good attention to detail and high degree of accuracy
Personal Qualities
* Proactive approach to challenges demonstrating a degree of self-motivation
* Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
* Ability to deal with situations objectively and with emotional intelligence
* The duties of this post will require travelling throughout the city and therefore the post holder must be independently mobile.
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