Curo, a leading Housing Association in Bath, is seeking a dedicated individual to take on the position of Customer Service Administrator, to join our Customer Accounts team. You will be joining a friendly and helpful team, collecting customers' rent by embracing our 'collection with care' approach and delivering the many other support provisions we have.
Why join Curo? Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.
* This means delivering exceptional customer service while treating all individuals warmly and honestly.
* We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
* Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
* Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.
About the team As part of the wider Tenancy Services, you will be part of a large team of 24 colleagues within the Customer Accounts team, supporting our customers to enable them to maintain their tenancies by promoting a 'rent first' culture. The successful Customer Service Administrator will be carrying out the duties below:
* Promote a rent first culture.
* Discuss rent account and payment options.
* Help set up direct debit arrangements.
* Assist with enquiries regarding all charges due to Curo.
* Negotiate and agree with customers on repayment of arrears.
* Ensure that management systems, including IT systems, are kept up to date with customer details, actions taken, and agreements made.
* Flexibility and positivity in supporting the wider teams with additional administrative tasks.
More about you We are looking for a passionate, driven, and empathetic person to embrace our purpose 'Homes for Good', ensuring customers have successful tenancies. The successful Customer Service Administrator will love building effective working relationships proactively with colleagues across Curo. In return for all your hard work, not only will the Customer Service Administrator receive a great salary, but we also offer:
* The ability to deal sensitively with enquiries from customers about financial matters in a fair and consistent way.
* Excellent communication skills and confidence in communicating with diverse audiences in both written and verbal communications.
* Experience using MS Office (Excel in particular) and familiarity with bespoke IT systems.
* Strong numerical skills with a focus on calculations.
* A background of prioritising a busy workload with tight deadlines, whilst remaining level-headed, empathetic, and organised. Training will be provided. You will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same.
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