Hours: 9:00 AM – 6:00 PM (60-minute unpaid lunch break) OR 8:00 AM – 5:00 PM (60-minute unpaid lunch break) One Saturday per month (9:00 AM – 1:00 PM) paid as overtime Start Date: ASAP Job Overview We are looking for confident, customer-focused individuals who thrive on helping others. As a Customer Service Operative, you will be the first point of contact for customers, handling claims efficiently and empathetically. This role requires problem-solving skills, resilience, and the ability to stay calm under pressure. Key Responsibilities Claims Handling: Manage claims from start to finish, ensuring they progress smoothly. Communication: Liaise with clients, policyholders, and loss adjusters to resolve issues. Problem-Solving: Handle complex claims, complaints, and technical issues. Scheduling: Arrange investigations, repairs, and contractor services. Billing & Administration: Ensure accurate invoicing and claim records. Customer Service: Respond to calls professionally, offering solutions and reassurance. Requirements Excellent communication and problem-solving skills. Ability to handle challenging conversations with empathy and patience. Experience in customer service, insurance, or claims handling is desirable. Comfortable working in a hybrid environment (home & office). Ability to work one Saturday per month. Training & Benefits Mandatory Training: Four weeks Annual Leave: 22 days bank holidays additional service-based leave. Career Growth: Opportunity to develop within a dynamic, fast-paced team. If you’re passionate about delivering excellent service and want to be part of a supportive team, apply now