Customer Service Executive Position : Customer Service Executive Salary : £28,000 per annum Contract : Temp-to-Perm Location : Reading / Fully Office-Based About the Company: My client is a leading provider of printed advertisements and graphics, specialising in retail environments, architectural spaces like hospitals, and even delivery vans. With a strong base of repeat customers, they are known for their high-quality graphics and exceptional service. Why This Role is Available: Due to a recent restructuring, this team is looking for a new member who can bring a fresh burst of enthusiasm and fit seamlessly into their dynamic culture. Key Responsibilities: Frontline Customer Service: Handle inquiries, check and update orders, and manage dispatch dates keeping customers updated through the process. Project oversight : Take briefs, provide quotes, and act as the middle person between the customer and the production team. Communication : Know when to communicate and when to listen, demonstrating emotional intelligence in all interactions. Gatekeeping : Manage external calls from suppliers, redirect inquiries, and act as a gatekeeper unless the call is sales related. Ideal Candidate: Background: Experience in industries such as car leasing, manufacturing, or a similar field. Must have excellent phone call etiquette and the ability to build relationships both internally and externally. Personality: High energy, mature, and experienced. Able to pick up the phone with personality and handle inquiries with a positive attitude. Skills: Strong customer service awareness, emotional intelligence, and the ability to fit into a high-energy team culture. Benefits: 25 days holiday On-site parking Social events Christmas bonus Company Culture: A diverse workforce with a mix of employees with 3 to 30 years of experience. A friendly atmosphere with a professional yet relaxed environment. Team members enjoy activities like going to the gym at lunch If you are a high-energy individual with a passion for customer service and a background in manufacturing or a related field, I would love to hear from you Apply now to join a team that values professionalism and a friendly work environment